Northbridge Robotics Studio Ltd. (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation. This Privacy Policy explains how Northbridge Robotics Studio Ltd. collects, uses, discloses, retains, and protects personal information in connection with our robotics-studio services, website, communications, and related business activities.
1. Introduction and Company Information
This Privacy Policy applies to personal information collected by Northbridge Robotics Studio Ltd. in the course of operating our robotics-studio business, including when you:
- visit our website or interact with our online content;
- contact us by email, telephone, or online forms;
- request information about our services, projects, workshops, consultations, or collaborations;
- become a client, prospective client, supplier, contractor, or business partner;
- subscribe to updates, newsletters, or marketing communications; or
- otherwise provide personal information to us.
Northbridge Robotics Studio Ltd.
Suite 210, 4555 Kingsway, Burnaby, BC V5H 4T8, Canada
Email: [email protected]
Phone: +1 (604) 782-4963
For the purposes of this Privacy Policy, “personal information” means information about an identifiable individual, as defined under applicable Canadian privacy law.
2. Data Collection and Processing
We collect personal information that you provide directly to us, information collected automatically, and information received from third parties where permitted by law.
Information you provide
- Contact details such as name, email address, mailing address, telephone number, and organization name;
- Inquiry details and correspondence content;
- Billing and payment-related information, where applicable;
- Project, service, or collaboration details;
- Information submitted through forms, surveys, bookings, or registrations;
- Any other information you choose to provide.
Information collected automatically
- Device and browser information;
- IP address and approximate location derived from it;
- Website usage information, including pages viewed, time spent, and referring pages;
- Cookie data, analytics data, and similar technologies, subject to applicable consent requirements;
- Technical logs and diagnostics.
Information from third parties
- Information from service providers that support our operations;
- Information from business partners, where you have authorized disclosure or where otherwise permitted by law;
- Publicly available professional or business contact information.
We process personal information in a manner consistent with the purposes described in this Privacy Policy and applicable legal requirements.
3. Purpose of Data Processing
We use personal information for the following purposes:
- To provide, manage, and improve our robotics-studio services;
- To respond to inquiries, requests, and communications;
- To assess project feasibility, prepare proposals, and deliver services;
- To administer client, supplier, and contractor relationships;
- To process payments, invoices, and accounting records;
- To maintain business operations, internal records, and quality assurance;
- To send service-related updates, administrative notices, and, where permitted, marketing communications;
- To analyze website performance, user engagement, and service effectiveness;
- To protect against fraud, abuse, unauthorized access, and other security incidents;
- To comply with legal, regulatory, tax, and audit obligations;
- To enforce agreements and resolve disputes;
- To support business transactions, such as reorganizations or asset transfers, subject to applicable safeguards.
4. Legal Basis for Processing
Under Canadian privacy laws, we collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances, and, where required, with your consent or as otherwise permitted by law.
Depending on the context, our processing may be based on one or more of the following:
- Your consent, which may be express or implied depending on the sensitivity of the information and the circumstances;
- Performance of a contract or steps taken at your request before entering into a contract;
- Our legitimate business purposes where permitted by law and where your interests are balanced against our need to operate our business;
- Compliance with legal obligations, including tax, accounting, regulatory, and record-keeping requirements;
- Protection of our rights, property, or safety, and that of our clients, employees, contractors, or the public.
Where consent is required, you may be asked to provide it at the time your information is collected or before a specific use of your information.
5. Data Sharing and Third Parties
We do not sell personal information. We may disclose personal information to third parties in the following circumstances:
- Service providers that support our operations, such as hosting providers, analytics services, payment processors, email delivery platforms, IT and cybersecurity vendors, and professional advisors;
- Business partners and contractors involved in delivering robotics-studio services, subject to confidentiality and data protection obligations;
- Legal and regulatory authorities where required or permitted by law, court order, subpoena, or lawful request;
- Professional advisors such as accountants, lawyers, auditors, and insurers;
- In connection with a business transaction such as a merger, financing, sale, or reorganization, subject to applicable legal protections;
- With your consent or at your direction.
We use contractual and other reasonable safeguards to require third parties handling personal information on our behalf to protect it appropriately and to use it only for the purposes we authorize.
6. Data Transfer to Third Countries
Some of our service providers may store or process personal information outside of Canada, including in the United States or other jurisdictions. When personal information is transferred outside Canada, it may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries.
We take reasonable steps to ensure that any cross-border transfers are subject to appropriate contractual, technical, and organizational safeguards consistent with the sensitivity of the information and applicable law.
7. Storage Duration
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal, accounting, or reporting obligations, to resolve disputes, and to enforce our agreements.
Retention periods vary depending on the type of information and the purpose for which it was collected. In general:
- Inquiry and correspondence records are retained for as long as needed to respond and maintain business records;
- Client and project records are retained for the duration of the relationship and for a reasonable period afterward;
- Financial and tax records are retained for periods required by law;
- Website analytics and technical logs are retained for a limited period necessary for security, performance, and troubleshooting.
When personal information is no longer required, we securely delete, destroy, anonymize, or otherwise de-identify it in accordance with applicable law and our retention practices.
8. User Rights
Subject to applicable law, you may have the right to:
- Access the personal information we hold about you;
- Rectify inaccurate or incomplete personal information;
- Erase personal information where legally permissible;
- Restrict certain processing of your personal information in appropriate circumstances;
- Data portability, where applicable under law and technically feasible;
- Object to certain uses of your personal information, including where we rely on legitimate interests or similar lawful grounds where applicable.
To exercise any of these rights, please contact us using the details in the Contact Information section below. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable legal requirements.
9. Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain services or communications.
To withdraw consent, please contact us at [email protected]. We will explain the consequences of withdrawing consent where relevant.
10. Right to Complain
If you have concerns about our privacy practices, please contact us first so we can address your concerns directly.
You also have the right to file a complaint with the appropriate privacy regulator in Canada, depending on the circumstances and applicable law. For most private-sector matters, this may include the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator.
We encourage you to contact us first so that we have an opportunity to investigate and resolve the issue promptly.
11. Data Security
We use reasonable physical, organizational, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction. These measures may include:
- Access controls and role-based permissions;
- Encryption where appropriate;
- Secure hosting and system monitoring;
- Confidentiality obligations for personnel and contractors;
- Administrative policies and training;
- Regular review of security practices and vendor safeguards.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.
12. Contact Information
If you have questions, requests, or concerns about this Privacy Policy or our handling of personal information, please contact:
Northbridge Robotics Studio Ltd.
Suite 210, 4555 Kingsway, Burnaby, BC V5H 4T8, Canada
Email: [email protected]
Phone: +1 (604) 782-4963
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The revised version will be posted on our website with an updated effective date where appropriate.
We encourage you to review this Privacy Policy periodically. Your continued use of our services or website after any changes become effective constitutes your acknowledgment of the updated Privacy Policy, to the extent permitted by law.